Not Happy I recently ordered what I thought was a rustic walnut frame for some art. Expecting actual walnut as described but what was in fact pine or some other cheap wood painted brown distressed and cheap looking. Not at all happy
John A., | I had a bad experience with DHL company. I waited for the promised delivery, sitting at home for 2 days, and each time I received an SMS that the package could not be delivered, since I wasallegedly not at home. In the end, I picked up my package from DHL center in Los Angeles by myself. Lazy anddeceitful couriers gave me a lot trouble and loss of my time and trust.
Tatiana, | amazingly good... I have received my first ordered canvas and it looks amazingly good. Your team has been very helpful and has delivered a great end product. I could not be happier.
thank you very much.
Francesco Marchetti, Ottawa | very pleased with the results but... I have received my canvas art picture from your studio and I am very pleased with the results. The print was meant as a Christmas gift for my wife, but she was the one who found the fedex package and to my dismay, your company had taped an invoice sheet to the OUTSIDE of the shipping box with a description of the item and a thumbnail picture of the print. So much for surprises. :(
I liked the quality of the work and will be ordering again - also as a gift. I would recommend that you revisit your invoice slip policies to avoid this type of customer frustration in the future.
Best regards,
Andrew
Andrew R., Seattle |